{"id":6274,"date":"2020-03-16T19:26:01","date_gmt":"2020-03-16T18:26:01","guid":{"rendered":"https:\/\/teglvaerkspladsen.dk\/terms-and-conditions\/"},"modified":"2024-07-24T11:54:55","modified_gmt":"2024-07-24T09:54:55","slug":"terms-and-conditions","status":"publish","type":"page","link":"https:\/\/teglvaerkspladsen.dk\/en\/terms-and-conditions\/","title":{"rendered":"Terms and conditions"},"content":{"rendered":"<h1><span style=\"font-size: 75%;\">Terms and conditions<\/span><\/h1>\n<p><span style=\"font-size: 75%;\">You must have a clear message about what you are agreeing to when you shop at \u00c6r\u00f8 Kayak  SUP \/ Teglv\u00e6rket. The Consumer Ombudsman prescribes that before placing an order in our webshop you must confirm that you agree to our trading conditions. You will therefore be asked to confirm this in the order module. If you cannot accept our terms of trade, we cannot, according to the rules, accept your order via the internet. You can instead come by our address or contact us by phone. The conditions that you are asked to accept are reproduced verbatim in the text below. Then you can read our trading conditions in peace and quiet before you place your order.       <\/span><\/p>\n<p><span style=\"font-size: 75%;\">All transactions at \u00c6r\u00f8 Kayak  SUP \/ Teglv\u00e6rket are entered into in Danish.<\/span><\/p>\n<p><span style=\"font-size: 75%;\">If you are in doubt about something, you are always welcome to ask. Send an email to <a href=\"mailto:kontakt@kajakudlejningen.dk\">kontakt@kajakudlejningen.dk<\/a>, or call 24612070 <\/span><\/p>\n<p><span style=\"font-size: 75%;\"><strong>Personal data policy<\/strong><\/span><br\/><span style=\"font-size: 75%;\">\u00c6r\u00f8 Kayak SUP \/ Teglv\u00e6rket does not pass on or resell personal data to third parties<\/span><\/p>\n<p><span style=\"font-size: 75%;\">By using www.kajakudlejningen.dk, you accept that we process your personal data in accordance with this data policy. \u00c6r\u00f8 Kayak  SUP \/ Teglv\u00e6rket fully respects all requests for confidentiality of personal information that you provide on the website. Furthermore, we are aware of the need for appropriate protection and proper processing of your personal information.  <\/span><\/p>\n<p><span style=\"font-size: 75%;\">If you cannot accept the data policy, please refrain from using this website.<\/span><\/p>\n<p><span style=\"font-size: 75%;\"><strong>Personal information<\/strong><\/span><br\/><span style=\"font-size: 75%;\">Personal information covers all information that can be used to identify an individual, including, but not limited to, first and last name, age, gender, home address or other physical address, email address or other contact information, regardless of whether it relates to your private place of residence or workplace. When purchasing IPP certificates, you must state your birthday and year. <\/span><br\/><span style=\"font-size: 75%;\">What personal data do we collect and process?<\/span><br\/><span style=\"font-size: 75%;\">As a general rule, you can access the website without telling us who you are or providing any personal information about yourself.<\/span><br\/><span style=\"font-size: 75%;\">However, www.teglvaerkspladsen.dk needs certain personal data in order to do business with you.<\/span><br\/><span style=\"font-size: 75%;\">www.kajakudlejningen.dk collects and processes information about you when you:<\/span><br\/><span style=\"font-size: 75%;\">provides account information in connection with your shopping on the site<\/span><br\/><span style=\"font-size: 75%;\">contact us by e-mail or sign up for our newsletter<\/span><br\/><span style=\"font-size: 75%;\">otherwise provide personal data to us via the website<\/span><br\/><span style=\"font-size: 75%;\">www.teglvaerkspladsen.dk only collects the personal data that is necessary (e.g. e-mail address, birthday and year or private address) to deliver the service you request.<\/span><br\/><span style=\"font-size: 75%;\">www.teglvaerkspladsen.dk does not store information about means of payment, e.g. card numbers on payment cards, bank account numbers or the like.<\/span><\/p>\n<p><span style=\"font-size: 75%;\">To whom do we pass on personal data?<\/span><br\/><span style=\"font-size: 75%;\">Personal information submitted on www.teglvaerkspladsen.dk is only passed on to:<\/span><br\/><span style=\"font-size: 75%;\">\u2022 the company&#8217;s internal departments<\/span><br\/><span style=\"font-size: 75%;\">\u2022 selected and trusted third parties who may use your personal data in order to deliver goods or services that you have ordered<\/span><br\/><span style=\"font-size: 75%;\">Furthermore, www.teglvaerkspladsen.dk only passes on personal data to others, e.g. abuse registers in accordance with applicable law, if you engage in abuse or fraud towards the Kajakhotellet.<\/span><\/p>\n<p><span style=\"font-size: 75%;\">Except in the above cases, www.teglvaerkspladsen.dk does not pass on data about your use of the services at www.teglvaerkspladsen.dk<\/span><\/p>\n<p><span style=\"font-size: 75%;\"><strong>Where is your personal data stored?<\/strong><\/span><br\/><span style=\"font-size: 75%;\">The personal information is stored on servers in Denmark. Some personal data is administered by a third party (data processor) who stores and processes personal data on behalf of www.teglvaerkspladsen.dk in accordance with this data policy and the applicable legislation on the protection of personal data. <\/span><br\/><span style=\"font-size: 75%;\">We only store the personal data as long as it is necessary in relation to the stated purposes above.<\/span><\/p>\n<p><span style=\"font-size: 75%;\"><strong>Access to information<\/strong><\/span><br\/><span style=\"font-size: 75%;\">You can always change your account information. You can be told what information we have registered about you. If you wish to receive a copy of this information, you must write to us at <span style=\"background-color: #ffff00;\">kontakt@kajakudlejningen.dk.<\/span>  <\/span><\/p>\n<p><span style=\"font-size: 75%;\"><strong>Contact, modification and update of the privacy policy<\/strong><\/span><br\/><span style=\"font-size: 75%;\">www.teglvaerkspladsen.dk undertakes to continuously fulfill the legal requirements for the protection of privacy.<\/span><\/p>\n<p><span style=\"font-size: 75%;\"><strong>Prices<\/strong><\/span><br\/><span style=\"font-size: 75%;\">All agreements on www.teglvaerkspladsen.dk are entered into in Danish, and all prices in our webshop are stated incl. 25% VAT. Unless otherwise specifically stated. <\/span><br\/><span style=\"font-size: 75%;\">VAT and delivery costs are specified on order confirmations and invoices.<\/span><\/p>\n<p><span style=\"font-size: 75%;\"><strong>Order confirmation<\/strong><\/span><br\/><span style=\"font-size: 75%;\">When you have placed your order, we will send you an order confirmation per e-mail with information about the ordered item and the price incl. delivery costs. Please check that the order confirmation corresponds to what you expect.  <\/span><br\/><span style=\"font-size: 75%;\">It is not possible to subsequently call up the order confirmation on our website. If you wish to be sent a copy of the order confirmation per e-mail, then send an e-mail to<span style=\"background-color: #ffff00;\"> kontakt@kajakudlejningen.dk<\/span> <\/span><\/p>\n<p><span style=\"font-size: 75%;\"><strong>Gift card Validity<\/strong><\/span><br\/><span style=\"font-size: 75%;\">The gift card is valid for 12 months<\/span><\/p>\n<p><span style=\"font-size: 75%;\"><strong>Delivery<\/strong><\/span><br\/><span style=\"font-size: 75%;\">The gift card is delivered by email for printing or physically by agreement. The gift card is sent immediately after registered payment. Send gift card and order confirmation<br\/>es in 2 separate emails.  <\/span><br\/><span style=\"font-size: 75%;\">Right of withdrawal<\/span><br\/><span style=\"font-size: 75%;\">If you regret the purchase of a gift card, it can be returned to us within 14 days.<\/span><br\/><span style=\"font-size: 75%;\">The right of withdrawal runs from the time you receive the gift card. If you wish to make use of the right of withdrawal, please contact:<\/span><\/p>\n<p><span style=\"font-size: 75%;\"><strong>\u00c6r\u00f8 KajakSUP \/ Teglv\u00e6rkspladsen<\/strong><\/span><br\/><span style=\"font-size: 75%;\">Knasterbjergvej 10<\/span><br\/><span style=\"font-size: 75%;\">5960 marstal<\/span><br\/><span style=\"font-size: 75%;\">+4524612070<\/span><\/p>\n<p><span style=\"font-size: 75%;\"><strong>Payment<\/strong><\/span><br\/><span style=\"font-size: 75%;\">Trading in \u00c6r\u00f8 Kayak  SUP&#8217;s webshop is based on payment when the item is delivered. This usually happens with Dankort, Visa card, Visa electron, Master Card or PayPal.  <\/span><br\/><span style=\"font-size: 75%;\">If you pay by credit card, you are always protected against misuse. You have the option of rejecting a payment when you receive your payment summary. You have no deductible in the event that your card is misused in an internet shop that uses SSL (Secure Socket Layer) in its payment system. This way, you are better protected than in the physical world, where you have an excess of DKK 1,200 when your Dankort is misused by using the pin code.   <\/span><br\/><span style=\"font-size: 75%;\">When paying with a Dankort\/credit card, the payment is only deducted from your account after the goods have left \u00c6r\u00f8 kajakSUP and a larger amount than what you approved at the time of purchase can NOT be deducted.<\/span><br\/><span style=\"font-size: 75%;\">Your card information is encrypted via the SSL (Secure Socket Layer) protocol, and unauthorized persons cannot read your card number or other information during the transaction with PBS. \u00c6r\u00f8 kayakSUP does not have access to your card information.  <br\/><\/span><\/p>\n<ul>\n<li><span style=\"font-size: 75%;\">For Kayak and SUP bookings, the amount is deducted on the date the booking takes place. <\/span><\/li>\n<li><span style=\"font-size: 75%;\">For Courses and accommodation, the full amount is deducted after the order has been approved.<\/span><\/li>\n<\/ul>\n<p><span style=\"font-size: 75%;\"><strong>Bank information<\/strong><\/span><br\/><span style=\"font-size: 75%;\">Merkur\u2028Reg. nr. 8401 Konto nummer 0001284878 <\/span><br\/><span style=\"font-size: 75%;\">SWIFT-BIC: MEKUDK21<\/span><br\/><span style=\"font-size: 75%;\">IBAN: DK0284010001284878<\/span><\/p>\n<p><span style=\"font-size: 75%;\"><strong>Booking of courses and accommodation<\/strong><\/span><br\/><span style=\"font-size: 75%;\">It is possible to book courses and accommodation at Teglv\u00e6rkspladsen online on the webshop, or by calling +45 24612070. Courses are posted continuously, and you can book as soon as they are posted. You can read about course content during the course itself.  <\/span><br\/><span style=\"font-size: 75%;\">Confirmation is sent by email via the booking system.<\/span><br\/><span style=\"font-size: 75%;\">Reservationen er f\u00f8rst gennemf\u00f8rt, n\u00e5r du har modtaget en skriftlig bekr\u00e6ftelse herp\u00e5.<\/span><br\/><span style=\"font-size: 75%;\">Payment deadlines and installments appear on the booking form.<\/span><br\/><span style=\"font-size: 75%;\">As soon as we have received your payment, it will be registered on your account.<\/span><br\/><span style=\"font-size: 75%;\">Exceeding payment deadlines results in cancellation of the reservation.<\/span><br\/><span style=\"font-size: 75%;\">We do not confirm receipt of your payment.<\/span><br\/><span style=\"font-size: 75%;\">Bookings are paid in advance, installments and payment deadlines are stated in the webshop.<\/span><\/p>\n<p><span style=\"font-size: 75%;\"><strong>Course cancellation \/ overnight stay<\/strong><\/span><br\/><span style=\"font-size: 75%;\">Registration for courses and course dates is binding, and no refunds are given in the event of prevented attendance, illness or failed courses.<\/span><\/p>\n<p><span style=\"font-size: 75%;\">If you are prevented before the course, however, it is possible to move the course if you have taken out insurance at the same time as you register for the course. The insurance costs 10% of the course price, but a minimum of DKK 100. The insurance allows you to move the course date once. Illness \/ prevented attendance must be reported no later than 24 hours before the course. You can move the course to a course on a later or earlier date (but no later than 12 months ahead). A possibly price difference must be paid if the course is more expensive, but not paid if the course is cheaper. The money cannot be paid back on the basis of the insurance. The insurance is only valid if it is taken out and paid for at the same time as you register for the course. If no insurance is taken out when booking the course, we cannot change the registration once it has been made.        <\/span><\/p>\n<p><span style=\"font-size: 75%;\"><strong>Cancellation\/ relocation<\/strong><\/span><span style=\"font-size: 75%;\">We may have to change the course location to avoid course cancellations, be it weather conditions or too few registrations. If the place and\/or time of the course changes, you will be contacted by email or phone. If the course is cancelled, we will endeavor to notify you in the week leading up to the course.\u2028\u2028If we cancel the course, it is always possible to get the money back or move the course to another date. In the event of a refund, the course price, as well as any unused insurance will be refunded.<\/span><\/p>\n<p><span style=\"font-size: 75%;\"><strong>Complaint options<\/strong><\/span><br\/><span style=\"font-size: 75%;\">If you are dissatisfied with a product or service provided by us, call or write to us so that we can hopefully find a solution. If we cannot agree, you can complain to the Danish Competition and Consumer Authority&#8217;s Center for Complaint Resolution, Carl Jacobsens Vej 35, 2500 Valby. You can complain to the Center for Complaint Resolution via www.forbrug.dk. The EU Commission&#8217;s online complaints portal can also be used when submitting a complaint. This is particularly relevant if you are a consumer residing in another EU country. Complaints can be submitted here &#8211; http:\/\/ec.europa.eu\/odr. When submitting a complaint, you must state our e-mail address kontakt@kajakudlejningen.dk     <\/span><\/p>\n<p><span style=\"font-size: 75%;\"><strong>Delivery<\/strong><\/span><br\/><span style=\"font-size: 75%;\">\u00c6r\u00f8 Kayak  SUP aka Teglv\u00e6rkspladsen delivers every day, with orders placed before 12 noon the previous day, in the season from May to September with reservations, as we are often too busy, but we are always solution-oriented.<\/span><br\/><span style=\"font-size: 75%;\"><span style=\"text-decoration: underline;\">NOTE: <\/span>We deliver throughout \u00c6r\u00f8, subject to access conditions, only for long-term rentals, min. \u00bd day, i.e. not hourly rent, hourly rent is only for larger events, such as bachelor parties etc. Call and arrange further.  <\/span><\/p>\n<p> <\/p>\n<p> <\/p>","protected":false},"excerpt":{"rendered":"<p>Terms and conditions You must have a clear message about what you are agreeing to when you shop at \u00c6r\u00f8 Kayak SUP \/ Teglv\u00e6rket. 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